Customer Care

Form of payment and Credit Cards We Accept
Currently rachelbarnerphotography.com accepts Visa, Master Card, and Discover through Paypal. If you are having problems processing your order please call (360) 281-4899 and we will kindly assist you. All orders will process after 24 hours of payment received.  Items will be ordered and shipped out within 7-10 business days. 

Do We Charge Sales Tax?
Due to the new Washington State Destination Based Tax laws all online orders will have the tax figured according to zip code prior to processing your shopping order.  Upon which you will receive your order confirmation detailing taxes and shipping charges.

Tracking My Order
Step 1: You will receive an order confirmation once your order has been successfully submitted.
Step 2:  You will receive a shipping confirmation via email. The Shipping confirmation shall include the tracking number for your package.
Step 3: Check the status of your delivery by logging into your rachelbarnerphotography.com account by clicking on the link “My Account”. Click on “Order History” to view the shipping status of your current order.

OR

Step 3: Check the status of your delivery at usps.com using your tracking number.

Modifying My Order
We apologize for any inconvenience, once your order has been submitted no further changes including cancellations will be allowed. If this shall occur, you will have to wait until the goods arrive and return or exchange it following our return or exchange policy.

Return Policy
We only accept exchanges on purchases shipped to the US and Canada.

If you are not satisfied with your purchase you may return regular priced items within 7 days of receipt. Items will not be accepted after 7 days of receipt. No exceptions. Items must be in its original condition.  Upon receiving your returned item(s), we will order the exchange no later than 7-10 business days.

Before any exchanges are made, please contact us via-email so we know when to expect the return.  Please include in the email the exchange you wish to make and the reason for the return.  Without this email we will be unable to process offer an exchange.

Please use a shipping method providing both a tracking number and insurance (insurance is not required). We are not liable for lost or damaged items that we did not ship ourselves. Prior to shipping, Rachel Barner Photography check all merchandise for any defects, so it is the buyer’s responsibility to ensure that all items are free of defects upon arrival. If we do not hear from you within 2 business days upon receiving the goods we will assume that you are pleased with your purchase and accept it as is. Please note that we do not sell used items. 

Exchange Policy
We only accept exchanges on purchases shipped to the US and Canada.

Please ensure that you are pleased with the item(s) upon arrival. Exchanges must be made within 7 business days of receipt. Items must be in its original condition.

Before any exchanges are made, please contact us via-email so we are expecting the return.  Please include in the email the exchange you wish to make and the reasons.  Without this email we will be unable to process offer an exchange.

For your convenience, please use the return/exchange slip provided to exchange your goods. You will not be charged a shipping fee for your first exchange given that you use the slip we provide.
Where to Send Return or Exchange Merchandise
Please send your return or exchange to:

Rachel Barner Photography
P.O. Box 1301
Lake Stevens, WA 98258

How to Make an Exchange
Please ensure that all items are securely packed and sealed to avoid damages during shipping. Remember to include your receipt, return/exchange slip and return or exchange authorization number.  We are not liable for lost or damaged goods that we did not ship ourselves.

When Will I Receive my Exchange
Once Rachel Barner Photography receives the returned package, a new order will be placed to exchange no later than 7-10 business days after receiving the goods.  You will also be notified via email provided with your new order has processed and shipped.

Customer Service

Hours of Operation:
Tuesday – Friday 9:00AM to 6:00PM Pacific Time
Phone: (360) 281-4899

E-Mail:
Customer Service: This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

By Mail:
Rachel Barner Photography
P.O. Box 1301
Lake Stevens, WA 98258